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Happy Valentines Day to all MY FAIR FRIENDS!!!!
REFLECTIONS OF LIFE (ROL) 146: WELCOME TO CHAYOS – CRM AT ITS BEST (MUMBAI – 5TH JAN 2016)
I was in Mumbai in the first week of 2016 for a workshop which I co facilitated with Birender (Vicky) Ahluwalia - my friend, fellow trainer and MD of an interesting company called Positivity Company.
With Vicky around you, two things are guaranteed – GOOD FOOD FOR THOUGHT AND GOOD FOOD FOR STOMACH!!
He took me to a Tea joint called CHAYOS , where I saw real CRM being demonstrated by the 3 member team. This ROL is dedicated to these 3 people – 2 gentleman and a lady – all should be in their early 20’s.
The moment you enter the restaurant , all the 3 say in the top of their voice in unison in a sing song voice WELCOME TO CHAYOS!!
They do sometimes might startle you with their loud voice, but you do feel special!!!
Within seconds, after you have sat down in the tastefully furnished seaters, one of the TRIO comes to you for taking the order. You can also go up to the counter and order. I could see 4 – 5 varieties of tea – from the ordinary to the exotic!! There are also delectable items on the snack item. Vicky, who is a regular there, knew exactly what to order. When I told him, I am hungry, he, in his inimitable friendly and empathetic voice told me, “Good now leave it to me to order.”
He went up to the counter and ordered. Within minutes he was coming to me with a tray laden with sumptuous feast of Kheema pav, vegetable sandwich and hot piping tea (I had ordered the Mumbai Masala Chai).
I could not eat the complete spread, so Vicky asked one of the TRIO to pack it for me. The packet also was done neatly.
I loved the broad smile in all the three constantly – despite the fact the small joint was chock a block full. Many of them lost in their laptops – with a serious look in their faces. The best part is none of the TRIO disturbed them, even though they might have just ordered a cup of tea and some snacks – which was consumed long back.
I also noticed the TRIO having some small talks with their regulars – Vicky of course was one of the REGULARLY REGULAR. What was interesting is that the TRIO also spoke to the new comers engaging them in friendly conversations.
Like me, I am sure there are many new comers who would love to come back again and again.
Do try it in case you happen to go to Mumbai (for non Mumbaikars)
I wish CHAYOS team all the very best.
Reflection: Have a good service mindset. It matters.